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Support / Warranty

We service everything we sell. You have a 1 year warranty on all parts and labor (shipping charges may be needed). If you need service on any product, please send an email to support@simplyglobo.com or use go to this contact us form. Please include your order information and/or number when you are request service.

Also see our return policy and FAQ section. Click here for troubleshooting tips on all of our paper shredders, air beds and portable speakers.

Check Order or Return Status >>

Limited Warranty Program

One Year Consumer Limited Warranty

Our products are warranted to be free from defects in materials or workmanship for 1 year from the date of purchase. Within this period, SimplyGlobo, Inc., will, at its sole option, replace any products that fail in normal use.

From 1-30 days from the date of purchase, SimplyGlobo, Inc. will either offer a full refund of the purchase price or replace any products that fail in normal use at no charge, which includes prepaid shipping.

From 31 days to 1 year from the date of purchase, SimplyGlobo, Inc. will provide the following product protection process for: 

Air bed orders (over 30 days but less than 1 year)

For orders over 30 days from the date of purchase, there is a $25 fee for a replacement air bed (price also includes shipping).

Shredder orders (over 30 days but less than 1 year)

For orders over 30 days from the date of purchase, there is a $30 fee for a replacement shredder (price also includes shipping). 

Audio Speaker orders (over 30 days but less than 1 year)

For orders over 30 days from the date of purchase, there is a $10 fee for a replacement audio speaker (price also includes shipping).

This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks and dents; (ii) consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes; (iv) damage caused by service performed by anyone who is not an authorized service provider of SimplyGlobo, Inc.; (v) damage to a product that has been modified or altered without the written permission of SimplyGlobo, Inc.; or (vi) damage to a product that has been connected to power and/or data cables that are not supplied by SimplyGlobo, Inc.  In addition, SimplyGlobo, Inc. reserves the right to refuse warranty claims against products or services that are obtained and/or used in contravention of the laws of any country.

THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE.

IN NO EVENT SHALL SIMPLYGLOBO, INC. BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT OR FROM DEFECTS IN THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

SimplyGlobo, Inc. retains the exclusive right to repair or replace (with a new or newly-overhauled replacement product) the product or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.

 To obtain warranty service, contact SimplyGlobo, Inc. Product Support at 1-888-751-4951 for shipping instructions and a return material authorization (RMA) tracking number.

Also see our return policy and FAQ section.

Click Here: Check Order or Return Status >>

Troubleshooting

SimplyShred Paper Shredders
High quality document shredders for home and office use - available strip cut, cross cut and micro cut blades. Some units can accept CD/DVDs, staples and paper clips.

 

SimplyVibe Speakers
Portable speakers for laptops, mp3 players, mobile devices. Compatible with iPod, iPad, iPhone, iTouch.

SimplySleeper Air Beds

Premium quality air matttresses for camping, guest beds and temporarily sleeping solutions.